Why is there a transaction limit?

A default transaction limit is applied to any payments collected through GoCardless.

As the Direct Debit system is a pull-based payment method, it is best suited for smaller recurring payments, and we generally recommend that high value payments are collected using a push-based payment method, such as a bank transfer.

1. Why is there a transaction limit?

2. Overview of Transaction Limits for each scheme

3. How to increase your transaction limit

Why is there a transaction limit?

Larger value payments carry with them an increased risk due to the ability for customers to reverse payments directly with their bank under the Direct Debit guarantee.

These reversals, sometimes known as ‘chargebacks’ or ‘claims’, can typically be requested when a payment was not authorised, collected in error or no notice was provided in advance of the payment being collected. 

The transaction limit is in place to protect both merchants and GoCardless from potential large losses.

Overview of transaction limits for each scheme

Please note: The currency refers to the currency the payment is collected in.

Please note: If you are unable to create a payment up to the default transaction limit shown above, it is likely that the customer's mandate has a mandate cap. Please raise a ticket with our to our support team who can assist you with removing the mandate cap.

How to increase your transaction limitIn certain circumstances we may be able to increase the transaction limit on an account. We review transaction limit increases on a case by case basis.If you would like to request a limit raise, please get in touch with us.