Instalment payments
Instalment payments enable you to split the cost of a larger payment for a one-off purchase of a product or service into multiple smaller ones. For existing customers, you can use their mandate to collect their instalments according to a schedule you agreed to. As soon as the instalment plan is completed, the payments will be stopped automatically.
How can I create an Instalment payment for a customer?
Instalments are simple to create in your dashboard:
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Go to the customer you’d like to charge from the ‘Customers’ menu.
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Click Create Instalment payment
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Enter the details of how you’d like to charge that customer and click continue
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Click create payment in the confirmation window to complete the action.
Alternatively, you can also create an Instalment from the ‘Create payment’ menu:
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Go to Create Payment from your dashboard homepage
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Choose Instalment payment
- Select from existing customers and new customers
- If you select existing customers, you'll be shown a list of customers to choose from. Select the customer you'd like to create an instalment for
- If you select new customers , you'll be able to share a link or QR code with them or invite them via email. You'll also be able to add existing customers to this instalment template.
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Enter the details of the payment you wish to collect and click continue
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Click create payment in the confirmation window to complete the action.
Things to note:
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Min 2 and max 25 instalment payments.
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Instalments can be between one week and 60 months apart.
FAQs
How can I view an Instalment payment I’ve created?
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Go to the customer you created an Instalment for
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Find the Instalment under the “Instalment schedules” section
How can I cancel an Instalment payment I’ve created?
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Go to the customer you created an Instalment for
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Find the Instalment under the “Instalment schedules” section
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Click on the 3 dots on the right-hand side of the Instalment
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Click on “Cancel schedule”
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You’ll be asked to confirm your cancellation - click on the “Cancel instalment schedule” button
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Your Instalment will be cancelled and display a “Cancelled” status to confirm this (subsequent individual Instalment payments under the “Payments” section of the customer that have not been collected yet will also gain the “Cancelled” status).