Payer notifications

[Merchant name] would like authorisation to take payment from you

Merchant has sent a request to a customer to set up a new Direct Debit. The email includes a link to the online authorisation page.

Reminder: [Business name] would like authorisation to take payment from you

Reminder email triggered by the merchant to request the set up of a new Direct Debit.

[Merchant name] would like to set up your instalment schedule

Merchant has sent a request to a customer to set up a new instalment schedule. The email includes a link to the online authorisation page.

Reminder: [Merchant name] would like to set up your instalment schedule

Reminder email triggered by the merchant to request the set up of a new instalment schedule.

[Merchant name] has invited you to join [Subscription name]

Merchant has sent a request to a customer to set up a Direct Debit for the subscription (payment plan) specified. Once the authorisation form is completed, the subscription will begin automatically.

Reminder: [Merchant name] has invited you to join [Subscription name]

Reminder email triggered by the merchant to request the set up of the Direct Debit and combined subscription (payment plan).

You've set up a Direct Debit

Confirmation email sent upon successful completion of the online authorisation form by the customer, or when the merchant has created the customer (Merchant using offline mandate and/or Custom Payment Pages). This email applies to both unrestricted and restricted mandates.

Your Direct Debit mandate could not be set up

Sent upon receiving notification from the customer's bank that their Direct Debit was unable to be set up. (Often we see this when a Savings account was used rather than a Current account).

Your Direct Debit mandate has expired

Email sent when GoCardless receives notification from the customer's bank advising that their Direct Debit mandate has expired due to inactivity. 

Your Direct Debit mandate has been cancelled

Confirmation of cancellation of your Direct Debit mandate with the specified business/merchant.

Make a one-off payment to [Merchant name]

Merchant has sent a request to a customer to collect an instant payment. The email includes a link to the online authorisation page.

Upcoming Direct Debit payment to [Merchant name]

Advanced notice of a payment due to be collected. The timeframe this is sent varies between Direct Debit schemes.

Payment to [Merchant name] cancelled

This notification email is sent when the merchant has cancelled the customer's upcoming payment.

Payment to [Merchant name] charged back

Notification advising the customer that their payment to the merchant named has been charged back by their bank and returned to the customer's bank account.

Chargeback cancelled

The customer has cancelled their request to chargeback a payment to the specified merchant. (The payment will be returned to the merchant via GoCardless).

Your payment to [Merchant name] has failed

Sent once GoCardless receives notification of payment failure from customer's bank - most commonly sent 1 business day after charge date, but can take longer on occasion.

Approve a new payment to [Merchant name]

If the customer has a restricted mandate, they are required to approve each individual payment created for them. This email provides the link to approve.

Reattempted Direct Debit payment to [Merchant name]

The merchant has retried a payment that previously failed to be collected.

[Merchant name] has sent you a refund of [X amount]

Email notifying the customer that the merchant they're paying has issued a refund for the amount specified.

You've set up a Direct Debit instalment schedule

Sent to the customer upon creation of their new instalment schedule.

Your instalment schedule has been cancelled

Sent following the merchant's cancellation of the customer's instalement schedule.

You've set up a Direct Debit subscription

Sent to the customer upon creation of their new subscription.

Set up a new subscription to [Merchant name]

Request to approve a new subscription, sent to customers with a restricted mandate.

Your subscription to [Merchant name] has been updated

Notification advising the customer that the merchant they're paying has updated the amount being charged for their subscription.

Your subscription to [Merchant name] has been cancelled

Sent following the merchant's cancellation of the customer's subscription.

Your subscription to [Merchant name] has finished

Sent to the customer upon expiration of their subscription. Only applies to subscriptions with a defined end date / fixed number of payments.

Your subscription to [Merchant name] has been paused.

Sent when a merchant has paused a customer’s subscription.

Your subscription to [Merchant name] has been resumed

Sent when a merchant has resumed a customer’s subscription.