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UK - Supporting documents

The photo/document must:

  • Be clearly legible in its entirety - take care to avoid glare from camera flashes or cutting off part of the document

  • Be currently valid i.e. in date (not expired)

  • Be signed & dated (where applicable)

  • Be in full colour - we cannot accept black & white documents

  • Show the full document (i.e. not cropped)

Overview of documentation we may request for manual verification purposes:

Verification Type Document Type Requirements

Identity

  • Passport

  • Photo driving licence

The document must be in colour, and will need to display your full name, date of birth
 and document expiry date.

Please note: taking a photo of the original document is the best form of image to provide.

Address

  • Utility Bill

  • Bank Statement

  • Council Tax Invoice

  • Mortgage statements (from an FCA regulated lender) 

  • Credit Card statements (issued by an FCA regulated lender such as CapitalOne, Barclays, American Express, Virgin Money etc.)

  • Government-issued documents  (e.g. (council tax bills, benefits letter, voter registration certificate, TV licence)

  • Letters issued by HMRC

The document will need to display your full name, residential/home address and a date of issue within the past 6 months. 

This document should be issued by a credit agency (e.g a bank or utilities provider) or a government authority.

Bank account

  • Bank statement

  • Screenshot of online banking

  • Bank account opening letter

  • Official letter of proof from your bank (confirming the account holder name and account details)

The document will need to display the full account holder name, bank account details (or IBAN) and a date of issue within the past 6 months.

Company director

  • Filing from Companies House (e.g. confirmation statement, annual return, incorporation statement, appointment of director letter)

The document will need to confirm the director status of one chosen company director.

Unregistered charity

If supporting documents are required to verify your charity this will be requested via email. There is currently no option to upload the documents in the dashboard. 

We may request documentation or a form of online presence to confirm the existence of your charity and to confirm the association between the GoCardless account users and the charity.

Examples include:

  • Website link

  • Recent committee meeting minutes

  • Social media presence (e.g. Twitter, Facebook, LinkedIn)

  • Compass profile screenshot (Scout groups only)

  • Event flyer

The documentation or online link will need to confirm the existence of the charity and confirm the role of the GoCardless account users within the organisation.

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