The following payment timings are dependent on the below 2 actions being completed by 4pm UK time on any working day. If either action is completed after this time, there will be an additional day in the process.
- The payer has completed an authorisation form to set up a mandate, also known as a Direct Debit Instruction. A mandate authorises a merchant to take Direct Debit payments from the payer via Bacs, the local DD payment scheme.
- GoCardless has received an instruction to create a payment
Please note: If a payment is created on a weekend or bank holiday, the process will begin on the next working day.
It takes 5-6 working days for merchants to receive funds, depending on whether or not the payer already has an active Direct Debit mandate.
Payment timings for payers without an active Direct Debit mandate:
| WORKING DAY | EVENT | DESCRIPTION |
|---|---|---|
| 0 |
Payer completes authorisation form Merchant creates payment within GoCardless |
Details of the payer's new mandate are sent to their bank Any payments that have been created are visible in your GoCardless dashboard |
| 1 |
Payer's bank processes mandate creation request |
For any payments created against the payer that are due to be charged as soon as possible (in 3 working days' time), an automated payment notification email is sent to the payer |
| 2 |
GoCardless receives confirmation of the mandate set up 4pm UK time - payment is submitted to Bacs for processing |
The payer's bank informs us of whether or not the payer's mandate was set up successfully If so, any payment associated with the mandate is submitted to Bacs at 4pm UK time for processing If any payments need to be cancelled, this can therefore only happen before 4pm |
| 3 |
Payer's bank receives the payment request |
|
| 4 |
Charge date |
|
| 5 |
Payer's bank confirms new payment status |
Payer's bank confirms the updated status of the payment i.e., successful, failed, etc This will usually update in your dashboard by ~12pm |
| 6* |
Funds paid out to merchant |
Funds will typically reach merchants' bank accounts between 2-5pm |
Payment timings for payers with an active Direct Debit mandate:
| WORKING DAY | EVENT | DESCRIPTION |
|---|---|---|
| 0 | Merchant creates payment within GoCardless | Notification email sent to payer, unless the payment is part of a fixed amount, regular interval subscription, which the payer has previously been notified of |
| 1 | 4pm UK time - payment is submitted to Bacs for processing | |
| 2 | Payment processed by payer's bank | |
| 3 | Charge date | |
| 4 | Payer's bank confirms new payment status |
Payer's bank confirms the updated status of the payment i.e., successful, failed, etc This will usually update in your dashboard by ~12pm |
| 5* | Funds paid out to merchant | Funds will typically reach merchants' bank accounts between 2-5pm |
*If you are collecting payments internationally with FX, please allow an extra 2-4 working days to receive your payout.