Some customers will require more than one signature to complete the setup of their Direct Debit mandate. This option is catered for on the GoCardless payment pages by a tick box at the bottom of the online form.
Please note: This step is only applicable to UK customers paying through the Bacs Direct Debit scheme and customers based in Republic of Ireland paying through the SEPA Direct Debit scheme.
- This will allow them to download and then print the mandate form.
- The customer will then need to get the mandate form signed with all the relevant signatures and upload a scanned copy to this page.
- The scan that they uploaded will be previewed so that they can check it has uploaded successfully.The customer can then click Submit signed agreement to complete the mandate setup, after which point payments can be successfully processed.