Rather than relying on GoCardless’ own email notifications, you can use your own notifications that are more consistent with your business branding and the needs of your customers.
Notifying your customers is the perfect way to retain a great customer relationship, and allowing your customer to get in touch if they have any queries prior to a payment being collected.
There are no mandatory requirements within Betalingsservice outlining that your customers should receive a notification after mandate completion, or prior to payment collection.
Upcoming payment notification
Payment summaries are sent to customers in the last few days on the month, informing them of payments that are due in the following month, including Betalingsservice payments. This is a reliant and sufficient way for your customers to be made aware of your payments that will be collected.
Mandate confirmation notification
We recommend notifying your customer via email and should include:
- Summary of the mandate details with a PDF copy of the mandate or a link to retrieve the PDF mandate
- Your organisation’s contact details