Cancelling a payment (GoCardless for Xero)
A payment can be cancelled in the GoCardless for Xero dashboard, providing it has not moved to submitted status or beyond.
To cancel a payment:
- Go to the Invoices page of your GoCardless for Xero dashboard
- Filter to Scheduled invoices, For invoices that can be cancelled, the Action button will be available on the right side
- Click the Action button to reveal the Cancel Payment option
- Once clicked, cancellation of the payment will be confirmed