Did this answer your question?
Thank you, your ticket has been marked as resolved!
If you have any further questions, please reply via your recent email from us or alternatively submit a new request to our Support team here.
Sorry we couldn't solve your issue here! Your original request has been received and we'll get back to you as soon as possible.
Chat with us
Can't find what
you're looking for?
GoBot can help you answer your
questions, but first we need to
know how you use GoCardless.
A payment can be cancelled in the GoCardless for Xero dashboard, providing it has not moved to submitted status or beyond.
To cancel a payment:
-
Go to the Invoices page of your GoCardless for Xero dashboard
-
Filter to Scheduled invoices, For invoices that can be cancelled, the Action button will be available on the right side
-
Click the Action button to reveal the Cancel Payment option
-
Once clicked, cancellation of the payment will be confirmed