BECS NZ customer Direct Debit cancellations
Please note: The cancellation recommendations below only relate specifically to mandates created via the BECS NZ scheme. For general information on cancelling a customer, applicable to all schemes, please visit our Cancel a customer article.
There are 3 ways for a customer to cancel a BECS NZ Direct Debit:
-
Via the merchant they are paying
-
Via GoCardless
With the above two options the cancellation is actioned directly within the GoCardless system.
-
The customer cancels the mandate by contacting their bank directly - this is the method we would advise against.
In this case, the customer’s bank will cancel all Direct Debit authorisations set up against this merchant’s authorisation code. If the customer has multiple authorisations set up with a single merchant, they would all be cancelled.
A customer is able to set up a new authorisation form against the same merchant authorisation code, however they will need to provide their bank with a paper authorisation form. In addition to this they can’t be charged for a minimum of 10 business days following their new authorisation being set up.
We would strongly recommend that your customer cancels their authorisation via the two recommended options above, rather than via their bank.