If you have turned on automatic payment collection for some or all of your customers you will not need to complete the below steps to take a payment. You can check your account settings at any time in the dashboard under .
1. Create a one-off or repeating invoice for the payment on Xero
Create a one-off invoice for a one-off payment or create a repeating invoice for recurring payments.
2. Schedule the payment
Go to the on the GoCardless for Xero dashboard and find the invoice you would like to collect. If you want to collect on the invoice due date, click on the checkbox on the first column on the table and then click on the “Bulk action” button at the top of the table. That will open a window that will allow you to select “Collect on due date”. If you want to collect as soon as possible, click on “Schedule payment” to initiate the payment, your customer will be charged 3 working days after that.
If you see a “No mandate” message on the “Status” column for a particular invoice, that means your customer hasn’t setup a Direct Debit yet. To invite your customer to setup a Direct Debit, go to this .
3. We notify your customer
Three days before they’re charged, we will notify your customer with an email that looks like this:
4. Get paid
Once your customer is charged, the time needed to transfer the money to your account depends on what area your customer is located in. For the UK, the time it takes from your customer being charged to having the money in your account is 2 working days.
Not based in the UK? Take a look through payment timings guides for the following countries:
5. Automate any future payments
Automating payments allows you to automatically collect payments on the due date every time you create a new invoice for a customer with an active mandate, without going through the above process. Don’t worry, your customer will still be notified before every payment. If you haven’t automated future payments yet, you can do that by changing your payment settings on the on the GoCardless for Xero dashboard. Click on “Take Payment automatically on the invoice Due Date” and then on “Save changes”.
If you want to automate payments for specific groups of customers, or individual customers read our full. Alternatively, head to the to get started right away.