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Granting Access to GoCardless Support
When engaging with GoCardless Support, it may be necessary to grant GoCardless Support access to your Org. In order to do this, you will need to navigate to your user settings. This is available from the Settings link on the User menu, shown by clicking on your Salesforce avatar.
Type 'Grant Login' into the Quick Find bar and select Grant Login Account Access. From here, locate the row in the table for GoCardless Support and grant access for an appropriate length of time using the dropdown.