Support Tickets: Viewing Attachments
Our Support Team may include an attachment when responding to your query.
For security reasons, we would need to authenticate you before being able to display it.
- Click the attachment in the reply. It will open in a new tab and prompt you to sign in.
- Below the Sign in button, click Request password
- On the Reset your password page, enter your email address and click Submit
- Check your inbox for an email titled Reset your GoCardless Support password and click Set a new password
- Follow the prompts to create your new password.
- Return to the reply and click the attachment again - it should now open successfully
Please note that you would not be able to use your GoCardless Account login details to access the attachment, but would need to follow the above process instead.