As a regulated payments processing company, we are required to perform a number of know-your-customer (KYC) and anti-money laundering (AML) checks on all businesses and organisations using our service to collect payments from their clients.
First and foremost these checks are in place to keep ourselves, our customers, and those paying through GoCardless safe.
IMPORTANT: Payments cannot be created until all verification checks have been successfully completed.
We aim to make this process as simple and unobtrusive as possible. In most cases, we are able to complete the checks using the information you enter into your online set up form. In some instances though, we will be required to ask for additional information and/or supporting documents to complete the checks. Please do bear with us if this is the case - we will do our best to ensure it’s as painless as possible.
If you require more specific guidance on how to get verified for your business or organisation entity and country of registration, please see here.
Within this section, you will find the following articles:
Before you begin
This article explains what to check before you set up your GoCardless account.
Entering your details online
This article provides information on entering your company details online.
Verifying your payout bank account
This article shows you how to verify your payout bank account
Providing supporting documentation
This article explains what type of supporting documents we may request for verification purposes.