Submit a request – Support Centre

Log a ticket Please provide us with your information

Your email address

Subject

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

How many Account Operator(s) are there for your organisation? -

An Account Operator is considered to be any individual that is authorised to operate on the GoCardless Account with ‘Admin’ or ‘Read-Write’ access, on behalf of the Merchant. For more information, please refer to ‘Who is considered an “Account Operator” for GoCardless and what do I need to provide?’ above.

Account Operator Full Name (#1)

Please enter the full legal name of your account operator

Account Operator Date of Birth (#1)

Please enter the date of birth of your account operator, if they are not listed on your official registry extract.

Account Operator Place of Birth (#1) -

Please enter the place of birth of your account operator, if they are not listed on your official registry extract.

Account Operator Email Address (#1)

Please enter the email address of your account operator

Account Operator Access Rights (#1) -

Please select the level of access your account operator. For more information, please refer to ‘Who is considered an “Account Operator” for GoCardless and what do I need to provide?’ above.

Account Operator Full Name (#2)

Please enter the full legal name of your account operator

Account Operator Date of Birth (#2)

Please enter the date of birth of your account operator, if they are not listed on your official registry extract.

Account Operator Place of Birth (#2) -

Please enter the place of birth of your account operator, if they are not listed on your official registry extract.

Account Operator Email Address (#2)

Please enter the email address of your account operator

Account Operator Access Rights (#2) -

Please select the level of access your account operator. For more information, please refer to ‘Who is considered an “Account Operator” for GoCardless and what do I need to provide?’ above.

Account Operator Full Name (#3)

Please enter the full legal name of your account operator

Account Operator Date of Birth (#3)

Please enter the date of birth of your account operator, if they are not listed on your official registry extract.

Account Operator Place of Birth (#3) -

Please enter the place of birth of your account operator, if they are not listed on your official registry extract.

Account Operator Email Address (#3)

Please enter the email address of your account operator

Account Operator Access Rights (#3) -

Please select the level of access your account operator. For more information, please refer to ‘Who is considered an “Account Operator” for GoCardless and what do I need to provide?’ above.

Account Operator Full Name (#4)

Please enter the full legal name of your account operator

Account Operator Date of Birth (#4)

Please enter the date of birth of your account operator, if they are not listed on your official registry extract.

Account Operator Place of Birth (#4) -

Please enter the place of birth of your account operator, if they are not listed on your official registry extract.

Account Operator Email Address (#4)

Please enter the email address of your account operator

Account Operator Access Rights (#4) -

Please select the level of access your account operator. For more information, please refer to ‘Who is considered an “Account Operator” for GoCardless and what do I need to provide?’ above.

Account Operator Full Name (#5)

Please enter the full legal name of your account operator

Account Operator Date of Birth (#5)

Please enter the date of birth of your account operator, if they are not listed on your official registry extract.

Account Operator Place of Birth (#5) -

Please enter the place of birth of your account operator, if they are not listed on your official registry extract.

Account Operator Email Address (#5)

Please enter the email address of your account operator

Account Operator Access Rights (#5) -

Please select the level of access your account operator. For more information, please refer to ‘Who is considered an “Account Operator” for GoCardless and what do I need to provide?’ above.

Account Operator Full Name (#6)

Please enter the full legal name of your account operator

Account Operator Date of Birth (#6)

Please enter the date of birth of your account operator, if they are not listed on your official registry extract.

Account Operator Place of Birth (#6) -

Please enter the place of birth of your account operator, if they are not listed on your official registry extract.

Account Operator Email Address (#6)

Please enter the email address of your account operator

Account Operator Access Rights (#6) -

Please select the level of access your account operator. For more information, please refer to ‘Who is considered an “Account Operator” for GoCardless and what do I need to provide?’ above.

Account Operator Full Name (#7)

Please enter the full legal name of your account operator

Account Operator Date of Birth (#7)

Please enter the date of birth of your account operator, if they are not listed on your official registry extract.

Account Operator Place of Birth (#7) -

Please enter the place of birth of your account operator, if they are not listed on your official registry extract.

Account Operator Email Address (#7)

Please enter the email address of your account operator

Account Operator Access Rights (#7) -

Please select the level of access your account operator. For more information, please refer to ‘Who is considered an “Account Operator” for GoCardless and what do I need to provide?’ above.

Account Operator Full Name (#8)

Please enter the full legal name of your account operator

Account Operator Date of Birth (#8)

Please enter the date of birth of your account operator, if they are not listed on your official registry extract.

Account Operator Place of Birth (#8) -

Please enter the place of birth of your account operator, if they are not listed on your official registry extract.

Account Operator Email Address (#8)

Please enter the email address of your account operator

Account Operator Access Rights (#8) -

Please select the level of access your account operator. For more information, please refer to ‘Who is considered an “Account Operator” for GoCardless and what do I need to provide?’ above.

Account Operator Full Name (#9)

Please enter the full legal name of your account operator

Account Operator Date of Birth (#9)

Please enter the date of birth of your account operator, if they are not listed on your official registry extract.

Account Operator Place of Birth (#9) -

Please enter the place of birth of your account operator, if they are not listed on your official registry extract.

Account Operator Email Address (#9)

Please enter the email address of your account operator

Account Operator Access Rights (#9) -

Please select the level of access your account operator. For more information, please refer to ‘Who is considered an “Account Operator” for GoCardless and what do I need to provide?’ above.

Account Operator Full Name (#10)

Please enter the full legal name of your account operator

Account Operator Date of Birth (#10)

Please enter the date of birth of your account operator, if they are not listed on your official registry extract.

Account Operator Place of Birth (#10) -

Please enter the place of birth of your account operator, if they are not listed on your official registry extract.

Account Operator Email Address (#10)

Please enter the email address of your account operator

Account Operator Access Rights (#10) -

Please select the level of access your account operator. For more information, please refer to ‘Who is considered an “Account Operator” for GoCardless and what do I need to provide?’ above.

Authoriser Full Name

Please enter the full name of the individual providing the authority for account operators to access your GoCardless account. This should be an individual listed on your official company extract. For more information, please refer to ‘Who is considered an “Account Operator” for GoCardless and what do I need to provide?’ above.

Authoriser Authority Confirmation

By ticking this box, I declare that I have the appropriate authority within my business to verify the account operators.

How many UBO(s) are there for your organisation? 1

UBOs (Ultimate Beneficial Owners) are considered to be those who own or exercise control over (either directly or indirectly) 25% or more of the shares or voting rights of your business. Where there are no individuals who own or control 25% or more of the business, please provide these details for any individual(s) who otherwise exercise control over the entity.

UBO Full Name (#1)