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Bulk (Mandate Level) Refund Request

To get help faster, please check this important information about contacting Support.

Please enter the details of your request. A member of our support staff will respond as soon as possible.

This should match the name on your GoCardless account.

For example, you expect to process £200,000 through GoCardless in the next 12 months in total please only insert: 200000

Please provide a concise answer as to why in-particular bulk-level refunds are required rather than individual payment-level refunds.

Please state this as a number, not a % i.e if 60% please only insert '60'

*Please insert this as a number only* for example if it is 40 days, please only insert: 40. If there is a further fulfilment split, i.e. 20% is 30 days and 40% is 365 days, then please insert the weighted days ( (20%*30) + (40%*365)). In this example the output would be: 152.

e.g. 500 (£/$/€) per month in refunds

As refunds are not processed through the Direct Debit scheme, customers are still able to charge back these funds if they were to file an indemnity claim with their bank.

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