What are the benefits of upgrading?
GoCardless Plus ensures that when you collect payments from your customers, your name is at the forefront of their minds.
On the GoCardless Standard product, customers see ‘GoCardless Ltd’ on their bank statements, followed by a mandate reference which includes your merchant name. However, only some banks display the second part of the reference we provide, which can understandably cause confusion for customers.
GoCardless Plus enables you to have your own Service User Number (SUN) or Creditor Identifier (CID). This means that your customers will see your business name on their bank statements every time a payment is collected from their account on your behalf.
There are a number of benefits to this, including:
- Reduced customer and payment churn. Your customers can clearly see who collecting their payments and are therefore less likely to cancel their Direct Debit mandates. GoCardless merchants with their own SUN see 30% fewer cancelled mandates than those using a general SUN.
- Reduced chargebacks. Your customers will be able to recognise payments instantly, meaning they’re less likely to chargeback payments at their bank.
- Professionalism. Having your business name appear on your customers’ bank statements gives greater professionalism to your business and a greater sense of security to your customers.
How much does GoCardless Plus cost?
GoCardless Plus costs £50 per month for the Bacs (UK) Direct Debit scheme. For the SEPA Direct Debit scheme, the monthly cost is €50.
If you want GoCardless Plus for both Bacs and SEPA then the monthly cost will be £100 or €120. If you’re interested in setting this up, please .
In addition to the monthly fee, we charge a transaction fee against each payment we successfully process on your behalf. (NOTE: We do not charge you for failed or cancelled payments).
For Bacs, we’ll charge you 1% per transaction capped at £2, with a minimum fee of 20p.
For SEPA, we’ll charge you 1% per transaction, capped at €2, with a minimum fee of 20c.
To clarify our transaction fees:
- A payment of £20/€20 or less will incur a 20p transaction fee.
- For any payments over £20/€20 but under £200/€200 the transaction fee will be 1% of the value of the payment.
- For any payments of £200/€200 or more, the transaction fee will be £2/€2.
How will you charge me for GoCardless Plus? Will I receive an invoice for the fees I pay if I upgrade?
When you sign up for GoCardless Plus, you’ll be asked to set up a Direct Debit mandate online to pay your monthly Plus fee. We will continue to deduct any transaction fees at source (before we pay out to you).
We’ll charge your monthly fee at the end of each month, starting from the month after you’re upgraded to GoCardless Plus. For example, if you upgrade to GoCardless Plus on the 25th December, your first charge will be at the end of January, for January’s service. You will receive an invoice for the monthly GoCardless Plus fee, via email.
Please note that you will NOT be charged a monthly fee while you're on the waiting list.
Can I still use my account while it is being upgraded?
Yes! We will notify you when GoCardless Plus has been set up on your account, but in the meantime you can continue to use GoCardless Standard to invite your customers to set up Direct Debit mandates and collect payments. There won’t be any disruption to your payments and we will take care of the entire upgrade process.
When can I have GoCardless Plus?
To begin with, we’ll be operating a waiting list for all merchants interested in GoCardless Plus. We’re launching GoCardless Plus in January 2017 and will then begin processing applications from the waiting list. We hope to process most applications within a matter of weeks, but this is subject to the level of demand.
If you have connected your GoCardless account to one of our partners, we’ll need to work with them in order to upgrade your account. We will be working closely with partners who have integrated with our new API to make Plus available for as many merchants as possible - to ensure you have the latest news about Plus sign up to our no-obligation waiting list via your dashboard.
If you are connected to a partner application built using our old (legacy) API then we’ll need them to upgrade to our new API before we can upgrade your account. Again, to ensure you have the latest news about Plus sign up to our no-obligation waiting list via your dashboard.
Once we’re ready to take you off our waiting list, as part of the setup process we’ll need to obtain a Service User Number (SUN) or Scheme Identifier (CID) from the bank on your behalf. The time taken for this can vary but is not usually longer than two weeks; we’ll do our best to ensure it’s as quick as possible.
I'm using GoCardless through a partner application. Can I upgrade to Plus?
If you are using GoCardless via a partner application built on our legacy API (our previous version), it is not currently possible to upgrade to GoCardless Plus.
We are working closely with the developers of these legacy API partner integrations to make it possible for merchants to upgrade to Plus in the future. This will only be possible once the partner has updated their system so that it integrates with our new API.
If your GoCardless account is connected to a partner whose integration is built using our new API, we will be able to upgrade your account to Plus as soon as the partner you’re using has adjusted their integration to allow for the necessary account changes. We will be working closely with these partners to make this available as soon as possible.
If you’re unsure which version of our API the partner application you’re using is built on, the vendor should be able to confirm this. Alternatively, you can contact us to find out if it is possible for your account to be upgraded.
I collect payments via Bacs and SEPA. If I upgrade, do I pay just one cost for my account or will I be charged the monthly fee for each Direct Debit scheme I'm using?
We will charge you for GoCardless Plus on a per-scheme basis. If you would like to use GoCardless Plus for your payments collected using both the Bacs and SEPA schemes, the monthly fee will be £100 or €120 (paid in the currency of your choice).
You’re also able to use GoCardless Plus for one scheme and continue to use the other scheme without having your own Service User Number (SUN) / Creditor Identifier (CID). We won’t charge you extra for this.
What happens if I upgrade and then decide I don't need GoCardless Plus or GoCardless Pro anymore? Can I downgrade back to Standard?
It is possible for you to downgrade from Pro or Plus. If you would like to downgrade packages, please email our team at [email protected] and we’ll be able to advise you further.
I use GoCardless via my own API integration. Can I use GoCardless Plus? How easy is it to upgrade?
If you have an integration with the GoCardless Pro (V2) API, you’re absolutely able to use GoCardless Plus! Just sign up to the waiting list in your dashboard and provide the necessary details. As part of the upgrade process, we’ll need to change your customers’ mandate IDs. We will notify you in advance of making this change and provide you with details of how to update your database.
GoCardless Plus does not support the older (legacy) version of our API, so if you’re using this, unfortunately you’re unable to use GoCardless Plus in conjunction with your current API integration. If you’d like to use GoCardless Plus, do take a look at our developer documents here for a detailed guide to creating an integration with the new version of our API. We will also soon be launching a comprehensive guide explaining how to move over to our new API.
This sounds great. How do I sign up for GoCardless Plus?
If you haven't yet signed up to GoCardless, simply head to https://gocardless.com/ and sign up for an account! Select ‘GoCardless Plus’ from the account setup options and follow the steps to be added to the waitlist. We’ll be in touch as soon as your account is ready to be upgraded!
If you do already have an account with us, you can upgrade (be added to the waiting list) by clicking Settings in the top right of your dashboard, select Company Info, and then you'll see a section titled Select Package. Simply hit the Edit button on the right to open this section and follow the necessary steps.