Introduction to Success+
What is Success+ and what does it do?
GoCardless Success+ uses payment intelligence to manage and reduce payment failures. If Success+ is enabled, then when a payment fails because the payer had insufficient funds, GoCardless will automatically select a date to retry that payment. Success+ uses a machine learning model to intelligently select the best retry date among all available options. It does this based on:
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Our understanding of the payer’s history with your business
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Our understanding of the payer’s history with our global network of 80,000+ merchants
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Our understanding of the ideal payment timing in a given month (e.g. what dates are typically best)
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Our understanding of when payments are typically successful for businesses similar to yours
More than 20,000 businesses use Success+ and report the following benefits:
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Recover up to 70% of failed payments. Retrying payments with Success+ leads to 29% fewer payment failures than manually retrying them, because of GoCardless’ machine learning model
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70% of businesses said Success+ improves their relationships with customers
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89% of businesses said Success+ saves them time
All our customers must enable and configure Success+ via the GoCardless dashboard. There are five configuration options available:
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Choosing which currencies Success+ should be enabled for
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Choosing the length of the retry window. E.g. Only attempt payment retries for 4 weeks
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Choosing how many retry attempts Success+ should try (note: this is also impacted by the length of the retry window you select)
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Adding a delay that tells Success+ not to attempt retries for the first X days after the first payment attempt fails
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Enabling the failure filter, which prompts Success+ not to retry payments where the chance of failure is greater than 90%
You can find more information about enabling Success+ intelligent retries here.
Please note: Actual performance may vary depending on your specific attributes and the types of customers you have.