Overview of payment statuses
Every Direct Debit payment goes through certain stages before it is paid out to your registered account. These stages are displayed at the top of the details section within the dashboard when viewing individual customer payments.
This article will help give some insight into the payment statuses you may see on the dashboard.
| PAYMENT STATUS | DESCRIPTION |
|---|---|
|
Pending submission |
The payment has been created in your dashboard, but hasn’t yet been submitted to the banking system for processing. The payment will be automatically submitted prior to the charge date. You can still cancel |
|
Submitted |
The payment has been submitted to the banking system for processing, and can no longer be cancelled. If you would still like to cancel the payment at this stage, please advise your customer to contact their bank directly with this request. |
|
Confirmed |
The payment has been confirmed by the customer’s bank as having been successfully collected from their account. Once the payment has been confirmed, GoCardless will arrange for it to be paid out to your registered account. Please note that we can only pay out to a bank account that has been fully verified. |
|
Paid out |
The payment has been paid out by GoCardless to your registered account. Payouts are typically generated in the morning and should arrive into your account in the afternoon. Please note that all times are estimated. |
|
Failed |
The payment was not successfully collected from the customer’s bank account. The reason for this failure will be listed on your GoCardless dashboard. You can manually retry a failed payment up to 3 times. |
|
Cancelled |
The payment was cancelled before the charge date. |
|
Pending customer approval |
The customer has selected “More than one person is required to authorise Direct Debits” on the online mandate form, but has not yet sent this |
|
Charged back |
The payment was returned to the customer’s bank account in accordance with Direct Debit rules. This is actioned by the customer’s bank at the request of the customer. |
|
Late failure |
Late failures occur when a paying customer's bank fails to inform us that a payment could not be collected and so the payment gets marked as confirmed, but without the funds having been received. |