API FAQs
- Can I reset my sandbox account?
- Do I need to use HTTPS or SSL?
- Where do I find the request ID?
- Why can I not use plans in the API?
Can I reset my sandbox account?
You’re not able to reset or delete information from your sandbox account, as it behaves exactly the same way as a live account.
If you need to start again, we’d recommend creating a new sandbox account here. If you need to use the same email address as your previous account, please just let us know at api@gocardless.com and we can close this account to allow you to use the email address again.
Do I need to use HTTPS or SSL?
In the live environment, you will need to have a valid SSL certificate and use HTTPS for Redirect URLs and your webhook endpoint.
In sandbox, HTTPS is not enforced for testing purposes.
Where do I find the request ID?
When troubleshooting errors from the API, it’s often useful to include the request ID if you are trying to solve the issue with our developer support team.
The request ID is used to identify every request that reaches us. You can find the request ID within the "request_id" value in the "error" object in the response from the API e.g.
{
"error": {
"message": "The access token you've used is not a valid sandbox API access token",
"errors": [
{
"reason": "access_token_not_found",
"message": "The access token you've used is not a valid sandbox API access token"
}
],
"documentation_url": "https://developer.gocardless.com/api-reference#access_token_not_found",
"type": "invalid_api_usage",
"request_id": "23BF10A0DF08_0A1401AF1F92_617FCFC4_3AB30001",
"code": 401
}
}
The request ID will also be displayed if an unsuccessful request is made through a browser:
Why can I not use plans in the API?
Plans are a Dashboard feature, and so to charge recurring payments through the API you’ll need to use subscriptions.
You can create subscriptions to charge your customers weekly, monthly, yearly or something in between. You’ll just need the mandate ID of the customer you want to create a subscription for.
If you're using the GoCardless hosted payment pages, the mandate will be created when you complete the redirect flow. The API will then return the customer and mandate IDs, so at this point you can create a subscription or payment for the customer.
You can see a full reference on creating subscriptions in our developer documentation here.