Merchant name on customer bank statement (Add-on)
Please note: This process is currently only available as part of an early access trial to a select number of merchants.
The "Merchant name on bank statement add-on" enables you to have your own Service User Number (SUN) or Creditor Identifier (CID). This means that your customers will see your business name on their bank statements instead of GoCardless Ltd. every time a payment is collected from their account on your behalf.
How to set up your business name on your customers’ bank statements
We’ve made it easy for you to display your business name on your customers’ bank statements, which could lower payment failure rates by up to 30%. Here’s how:
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Go to the GoCardless Dashboard and choose “Settings” at the top-right of the screen
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Select “Plans and add-ons”
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Under “Optional add-ons”, select “Add”
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Type your business name under “Custom name shown on bank statements” and select “Continue”
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Set up your Direct Debit by filling in your details
You’re all set! We’ll notify you via email once your add-on has been set up (this might take up to two weeks).
FAQs
How much does it cost?
Availability of plans and features may vary by region. Please see our pricing page for more information.
What will my customers see on their bank statements?
Depending on the bank your customers use, they will see “GOCARDLESS” on their bank statements. Some banks allow a reference as well - if you’ve set this up in GoCardless, this will show up too. You can learn more about bank statement references here.
How long until my custom business name is set up?
Once you’ve filled in your Direct Debit details for the add-on, it usually takes us up to 2 weeks to process your request. We’ll notify you via email once it’s all set up and running.