Skip to main content
Logo
Identify a payment Support GoCardless
  1. Support Centre
  2. Customers
  3. Adding customers

Adding Customers

Before you can create and collect payments from your customers, you first need to set them up in your GoCardless account. As GoCardless operates on a pull-based payment mechanism, you will need to invite them to authorise you to collect payments from their bank account. We offer three ways to do this via your dashboard, which we’ll cover one by one in this section.

We do offer one exception to this customer setup process via the GoCardless dashboard - Paylinks. Paylinks allow you to connect a single payment to a multi-use authorisation link so that the payment immediately begins processing once a customer submits their details. See here for more information.

Please note: Customers will need to provide their first and last name, email address, billing address and bank details to set up a payment authorisation.

Was this article helpful?
  • Promoted articles

    • Credit card payments
    • Bulk importing payments
    • Overview of payment statuses
    • Refund a payment
  • Recently Added Articles

  • Top Articles

API Documentation

Our detailed docs have everything you need to know about using our Payments and Bank account data APIs

View documentation

Need help identifying a payment?

Seen ‘GoCardless Ltd’ on your bank statement? Use our secure tool below to find out more.

Payment Lookup

Need support?

Contact Support

Our support team are available 24/7 to answer any questions you may have.

Quick links

Knowledge base
Visit GoCardless.com

About GoCardless

Legal
Privacy
Security
Blog

Support

Contact support
Complaints
Contact sales

Seen ‘GoCardless Ltd’ on your bank statement?

Identify a payment

GoCardless Inc., 111 Congress Avenue, Suite 500, Austin, TX 78701


GoCardless Inc. (a Delaware Corporation, NMLS ID 2123932), is a FinCEN-registered money services business, registration number 31000261158426, and a licensed money transmitter in certain U.S. states. You can find further information about GoCardless Inc.‘s U.S. licenses and regulators’ contact information here.





English (US) Deutsch English (AU) English (CA) English (GB) English (NZ) Español Français
Search help articles
https://gocardless.com/en-us/partner-with-us/
/hc/theming_assets/01JKARFYGKK1KBMBMT9CC1BV8G
Partner with us
Partner with us to shape the future of payments.
custom
https://gocardless.com/en-us/stories/
/hc/theming_assets/01JKARFYZ7DNZC3PC7YMW92YZ4
Customer Stories
GoCardless helps thousands of businesses with their payments everyday.
custom
https://payersupport.gocardless.com/hc
/hc/theming_assets/01JXA8MEVXDJJHBYJVZ9TA240V
Paying a merchant via GoCardless
Our Payer Support provides resources on paying through GoCardless.
Payment timings, Verification, Xero, 2fa