Merchants on our Standard package
For customers who bank with Natwest, HSBC, or Nationwide, it will only say “GoCardless Ltd” or “GoCardless.com” on their bank statement. The reason for this is that these three banks choose to ignore the full references we provide them and simply put our company name as we are processing the payment through our Service User Number (SUN).
For customers whose accounts are with other banks, a reference will appear on their bank statements in the following format.
"YOURMERCHANTNAME" refers to what you have entered for this and can be viewed or amended within the 'Name on Bank Statement' section of your Company Info dashboard settings.
The "xxxxxxx" is a seven character reference that relates specifically to that customer's mandate. This helps us locate customer accounts if they contact us asking for additional information about a payment or their account in general.
For Autogiro (SEK) payments, your customers will see a reference on their bank statement as follows:
'MERCHANTNAME' is the merchant name you selected to have registered against your Bankgironummer.
The 'xxxxx' refers to a payment reference. Please note though that the MERCHANTNAME and payment reference combined is limited to 11 characters. The merchant name takes precedence and so depending on the length of this, the payment reference may not be included.
Merchants on our Plus or Pro package
For Bacs payments, your customers will see your business name on their bank statements only, according to what you selected to have registered against your Direct Debit Service User Number (SUN) when joining our Plus or Pro service.
For SEPA payments, your customers will see a reference on their bank statement as follows:
GC re [YOURMERCHANTNAME]-xxxxxxx
'YOURMERCHANTNAME' is what you selected to have registered against your SEPA Creditor ID.
NOTE: The mandate reference afterward may not always be included with SEPA payments; this depends on the bank.
For Autogiro payments, your customers will see the name registered against your Bankgironummer, up to a maximum of 12 characters. If the name is less than 12 characters, the remaining characters will be the first part of the payment reference.