Some customers will require more than one signature to complete the setup of their Direct Debit mandate. This option is catered for on the GoCardless payment pages by a tick box at the bottom of the online form.
Once a customer selects that More than one person is required to authorise Direct Debits and then clicks Set up Direct Debit, the next page will load with step by step instructions on how to authorise the Direct Debit:
1. Print paper agreement – This will allow them to download and then print the mandate form.
2. Sign and upload – The customer will then need to get the mandate form signed with all the relevant signatures and upload a scanned copy to this page.
3. Preview your upload, then submit – The scan that they uploaded will be previewed so that they can check it has uploaded successfully. The customer can then click 'Submit signed agreement' to complete the mandate setup, after which point payments can be successfully processed.
The customer will also be sent an email with a link to get back to this page should they close it or need to get back to it later.
If the customer has chosen this option in error and more than one signature is not required to authorise payments, they will still need to follow the link - they can then choose to skip this step to complete the mandate setup.
Here is an image of the multiple signature customer authorisation form for customers to print the form, have all required persons sign, and then upload.