Bulk change process
To kickstart the bulk change process, you will first need to create a GoCardless account and complete the verification process.
There are multiple steps involved to be able to process a bulk change of your active customer Autogiro Direct Debit mandates over to GoCardless from another Direct Debit provider.
For Autogiro Bulk Changes, GoCardless creates new mandates and requests that the merchant cancel the existing mandates with their previous provider. However, both the merchant’s customers and their bank/Bankgirot need to be informed ahead of this change.
This transfer process is known as a bulk change.
Important: Payments/subscriptions will not transfer over from your previous provider. You will need to set these up again after customers have been imported to your GoCardless dashboard.
Before you begin this process, we recommend getting in touch with one of our Sales team on contactsales@gocardless.com, if you haven’t done so already.
The steps involved in the bulk change process are:
1. Let us know you’re ready to begin the bulk change process
When you’re ready to begin the bulk change process, please let us know by reaching out to our Support team. Please include information on the number of customers you wish to bulk change over to GoCardless, along with the frequency in which you charge them and the average transaction amount.
We will then provide you with a template notification email to use to inform your customer of the change in provider.
2. Notify your customers that you’re moving to a new Direct Debit provider
You will need to notify all customers, whose mandates you’ll be moving over to us, using the template notification we will have provided you with in response to Step 1.
The notification must be sent at least 30 days before your intended bulk change date - this is an Autogiro scheme rule.
3. Confirm in writing to GoCardless that you’ve notified your customers
You can email us via the original email thread, as per step 1, confirming that all customers have been notified. This email should include the following information:
-
Confirmation that all customers have been notified
-
A copy of all notification emails or letters sent to your customers
-
All customers’ phone numbers and addresses
4. Complete and sign a bank letter
You will need to complete and sign a bank letter and send this to GoCardless.
GoCardless will then co-sign the letter and send it to your (the merchant’s) bank and Bankgirot.
5. Upload your existing customers’ details into your GoCardless account
We’ll provide you with access to our bulk change import tool, and confirm (1) the deadline that you’ll need to complete the process by, and (2) the date that we’ll have created the new DDIs for your customers in our system. You will need to download the csv import template, add in your customers’ details, and upload the csv into your GoCardless account.
6. GoCardless processes the new mandates
We’ll verify and approve the details that you’ve uploaded, and then create new mandates for your customers on the date agreed in step 5. You’ll receive confirmation from us once this has been completed.
7. Cancel your customers’ previous mandates
You’ll need to ensure that your customers’ previous mandates are cancelled. If you’re moving to GoCardless from another Direct Debit provider, they will need to perform this action on your behalf. We recommend that this action is performed on the same date that the new mandates are created.
Client migration data requirements
| COLUMN | DATA | INFORMATION |
|---|---|---|
|
A, B, C |
Customer.given_name & customer.family_name OR customer.company_name |
Enter either customer given name + surname OR company name. |
|
D |
customer.email |
A valid email address is required for each customer so that they receive notifications from GoCardless about their payments. If you are planning to send your own notifications to your customers, please speak with your Account Executive. |
|
E |
customer.swedish_identity_number |
Personnummer |
|
F |
bank_account.account_holder_name |
The account holder name can differ from the individual (e.g. includes a middle name) or company name and so is a separate required field. |
|
G |
bank_account.account_number |
Kontonummer |
|
H |
bank_account.branch_code | Clearingnummer Example: 500 |
|
I |
customer.metadata.custom_reference |
(Optional) - Use this field to add a custom reference for your customer if required. This will be assigned to your customer within your dashboard and is a searchable field |
|
J |
customer.language | This will determine the language of customer notifications. Example: sv |