Intelligent retries failure filter
Please note: Availability of plans and features may vary by region. Please consult our Product Bundle Description to read the full details.
Sometimes there isn’t a good day to retry payments because the likelihood of the customer having sufficient funds is really low.
By enabling the failure filter you can let GoCardless use its intelligence to only allow retries where the likelihood of success is high, resulting in a better experience for both you and your customers.
How does it work?
The failure filter will prevent retries if the likelihood of the payment failing is very high (90% or higher).
Will this work for my business?
| Pros | Cons |
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A better experience for your customers |
There is a chance that you will miss some successful retries |
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It could save you time |
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It could save you from paying failure fees |
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Please note: If you are based in Germany, Austria, or the United States, you may have failure fees as part of your pricing. You can check if these fees apply to you in our reference section.
Why have we chosen 90% as the threshold for the failure filter?
The algorithm behind intelligent retries, trained on millions of recurring payments processed by GoCardless, can estimate the likelihood of failure for each payment.
For example, a likelihood of 90% means that if we retry this payment 100 times, on average it would fail 90 times and 10 times it should succeed. Having carefully evaluated the tradeoff between chances to successfully retry payments, possibility to reduce the time you have to wait as well as the chance of your customers incurring fees for returned direct debits, we have selected 90% as the threshold for the failure filter.