As per payment scheme requirements, you are required to notify your clients of the upcoming change to the processor of their payments. We will provide you with a notification template that includes the information that must be included in the notice.
We recommend that you notify your clients using the same communication channel(s) as usual (e.g. newsletters, email, post, etc.) to ensure receipt.
Each country or region has different notification requirements, both in terms of the information included in the notification and when the client receives it. Please see the table below for more information.
|Client bank account location
|In line with the notice period of your current Service Agreements (usually 14 days) prior to the bulk change date
|At least 10 working days prior to the intended bulk change date
|No later than 6 working days prior to the month in which you wish your customers to be charged through GoCardless
|Notify customers following completion of the bulk change
|New Zealand (BECS NZ)
|At least 2 working days prior to the bulk change date
|At least 30 days prior to the intended bulk change date
|United Kingdom (Bacs)
|2-3 weeks prior to the bulk change date (GoCardless recommended)
|United States of America (ACH)
|- A change to the amount being charged must be communicated a minimum of 10 banking days before the next entry
- A change to the charge date must be communicated a minimum of 7 banking days prior to the next debit