Once you click on the Add details now -> link in the yellow banner at the top of your dashboard, or click the link to verify your account via the welcome email you received upon signing up, you'll be directed to the verification flow to Verify your account.
The steps in this process are as follows:
- Select a package
- Tell us about your company
- Contact details
- Add your brand
- Connect your bank account
- Verify payout account
- Verification status
You will first be presented with the following page:
... Click Continue -> to get started.
This package will apply to the default Direct Debit scheme on your account, which is applied upon sign up based on your locality.
You can find more information on our packages via the link to Learn more about our pricing at the bottom.
First select the country your business/organisation is based...
You will then be asked to select your Business type.
You can find a list of business types we can serve in each country here.
If you're unsure of your business type, please see here for more information.
The business type you select will determine the next pieces of information we require.
First is your Support contact details. These are the details that your customers will see on their notification emails sent from GoCardless.
Next is your Billing contact details. This is where your payout notification emails will be sent, along with your invoices if you've chosen the Plus or Pro package.
Lastly, you can also enter your Developer contact details if applicable. This is where we'll send any information about your integration (if you've selected to build your own integration with our API) or our API.
When you're ready, click Continue to move onto the next step.
Begin by entering how you would like your name to appear on your customers' bank statements.
NOTE: This only applies if you've selected our Standard package, where this reference will be included as part of the full reference provided on your customers' bank statements.
If you've selected the Plus or Pro package, your business name only will appear on your customers' bank statements as it will be registered against your unique scheme identifier.
Next, upload your business logo. This will appear on the online payment page your customers will need to complete to set up a Direct Debit with you and/or your business.
Simply click "Choose file" and select your logo file from your computer/device and upload. You will then be shown a preview of how this would look above.
If you've decided that you would prefer to add further customisation options to your customer experience, you have the option here to learn more about upgrading to the Pro package where you can use custom notifications and payment pages.
When you're ready, click Continue to move onto step 5.
This is the bank account we'll payout any funds we collect on your behalf to, for the scheme currently applied to your account.
IMPORTANT: The bank account you enter must be registered in the same name as the legal entity you are collecting payments on behalf of; e.g. if your company is registered in the name "Example Company", your bank account must also be registered with the account holder name of "Example Company".
Once you click Submit bank details, you will be shown confirmation of the bank account you added.
Click Continue to move on to the next step.
Until your payout bank account has been verified, we'll be unable to payout any collected funds to you.
Assuming you've entered an Australian bank account in the previous step, you will be asked to upload a copy of a recent bank statement to your account for verification.
This statement will need to include all of the following:
- Account holder name
- Account number
- Date (document must have been issued within past 6 months)
Your statement can be uploaded in the next step of the verification flow (step 7).
When you're ready, click Continue to move to the final step.
In some cases we may not be able to verify your details automatically. When this happens, we'll need to ask for evidence of your details.
Click on each blue 'requested information' box in turn to find out what we require from you.
To upload your bank statement, click on the Confirm your bank account box, click Choose file and select your bank statement from your computer/device, and click Upload document.
Once you upload your document(s), these will be reviewed by one of our verification team.
If there are any problems, we'll be in touch via email to let you know what's needed.
In the meantime, you're welcome to begin using your account!