Charity & Non Profit FAQs
Please note: Availability of plans and features may vary by region. Please consult our Product Bundle Description to read the full details.
- How will I know if I have outstanding verification checks?
- Why do you need to verify me personally if I am acting on behalf of a charity or non profit?
- Why do I need to enter the details of all trustees of my charity?
- What bank account can I use to receive my payments?
- What do I need to do if my bank account has multiple signatories and I can not make the verification payment?
- Do you offer a pricing plan that is tailored to charities?
- How can I change my business type to receive the charity discount??
How will I know if I have outstanding verification checks?
If our system cannot verify your personal details (your name, date of birth and personal address) automatically, we will need to check your identity using some supporting documents.
Once you have entered all of your Company details, a small yellow banner may appear at the top of your dashboard letting you know that we couldn't verify you automatically and that we need some additional information. The banner will include a link which will take you to a secure verification portal where you can upload your supporting documents.
Why do you need to verify me personally if I am acting on behalf of a charity or non profit?
We’re regulated by the Financial Conduct Authority as a payments processor. Strict regulations require us to conduct checks on the merchants we collect payments for - for charities, this includes the account administrator.
We appreciate that the process is quite intensive, especially for registered charities. Security and compliance are a priority for us, and allow us to provide you with a great payments processing system - we really appreciate your cooperation!
Why do I need to enter the details of all trustees of my charity?
For registered charities, we need to collect the names and dates of birth of all registered trustees. This is in line with our regulatory requirements as an FCA regulated payment processing company.
We cross-reference the details entered against the relevant charity register and need to ensure we have all trustees' details before we can complete the verification of your account.
What bank account can I use to receive my payments?
You can connect any bank account that is held in the name of your organisation and able to receive incoming payments. We will ask you to make a small verification payment of £0.01 to verify your account details. Please see our Verifying your Bank Account article for further information.
What do I need to do if my bank account has multiple signatories and I can not make the verification payment?
We understand that not all charitable organisation are able to make outgoing payments easily. Please email us via this form and we will be able to advise you of the alternative options!
Do you offer a pricing plan that is tailored to charities?
If you're a registered charity and are not a merchant on custom pricing, then you’re eligible for our Charity Pricing plan which has been in place since 1st January 2022.
The Charity Pricing plan provides registered charities and non-profit organisations with a 25% discount on the standard transaction fees for all of our direct debit and instant bank pay schemes.
Currently, the discount does not apply to:
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Community Interest Companies
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Customers on a Custom pricing structure
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Monthly add-ons fees
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High Value Transaction fees (this is only relevant for customers located in Australia and the UK)
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Failure and Chargeback fees (this is only relevant for customers located in Germany, Austria and the US)
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Refunds
How can I change my business type to receive the charity discount?
To change your business type, you will need to reach out to our verification team via this form.
Please note: Charity pricing is not available to companies limited by guarantee without share capital registered on Companies House.