This article explains the steps involved in processing a bulk change of your active customer Betalingsservice Direct Debit mandates over to GoCardless from another Direct Debit provider.
Ensure you have the following information for the customers whom you wish to bulk change to GoCardless:
- Full name
- Email address
- CPR (Civil Personal Registration number)
- Bank account number
- Bank registration number
If you do not have this data, you will need to either request it from your customer(s) prior to completing and submitting the bulk change csv, or otherwise ask the customer(s) to set up a new mandate through GoCardless.
Contact GoCardless to advise that you wish to bulk change your customers from your current Betalingsservice Direct Debit provider to GoCardless.
GoCardless will then send you two letters via email:
1). A template email for you to send to all customers you wish to bulk change over to GoCardless advising them that you are changing your payment processor to GoCardless, who will be taking over responsibility for all Direct Debit collections from the specified date.
This notification must be sent and recieved by your customers no later than 6 working days prior to the month in which you wish them to be charged through GoCardless.
2). A letter of consent that you (the merchant) is required to sign and return to GoCardless, confirming that you consent to the transfer of the payment agreements (mandates) in questions to a GoCardless PBS Number.
Once you have notified all customers of the change and completed the letter of consent, please return said consent letter to GoCardless via email along with confirmation that you have notified all customers. Please include copies of all notifications sent to the customer informing them of the change.
GoCardless will enable the ability to access the bulk change data import tool.
This is where you obtain the bulk change csv to enter your customers' details, before uploading and submitting them for approval.
Once the data has been approved, GoCardless will set up your customers' payment agreements (mandates) on your new GoCardless PBS Number, and then confirm with you (the merchant) once completed.
You (the merchant) will need to ensure that all previous (transferred) customer mandates are cancelled.
If you're moving to GoCardless from another provider/bureau, they will need to perform this action on your behalf.
We recommend that this action is performed on the same date as the new mandates being created.