Denmark (Betalingsservice) bulk change process

Bulk change process
Client migration data requirements

Bulk change process

To kickstart the bulk change process, you will first need to create a GoCardless account and complete the verification process.

There are multiple steps involved to be able to process a bulk change of your active customer Betalingsservice Direct Debit mandates over to GoCardless from another Direct Debit provider.

This transfer process is known as a bulk change

Important: Payments/subscriptions will not transfer over from your previous provider. You will need to set these up again after customers have been imported to your GoCardless dashboard.

What information do I need for the customers that wish to bulk change?

Please ensure that you have the following information available:

Full name
Email address
CPR (Civil Personal Registration number)
Bank account number
Bank registration number

If you do not have this data, you will need to either request it from your customer(s) prior to completing and submitting the bulk change csv, or otherwise ask the customer(s) to set up a new mandate through GoCardless.

The steps involved in the bulk change process are:

1. Contact GoCardless to advise that you wish to bulk change your customers from your current Betalingsservice Direct Debit provider to GoCardless

GoCardless will then send you two letters via email:

A template email for you to send to all your customers you wish to bulk change over to GoCardless advising them that you are changing your payment processor to GoCardless, who will be taking over responsibility for all Direct Debit collections from the specified date. This notification must be sent and received by your customers no later than 6 working days prior to the month in which you wish for them to be charged through GoCardless.
A letter of consent that you (the merchant) is required to sign and return to GoCardless, confirming that you consent to the transfer of the payment agreements (mandates) in question to a GoCardless PBS Number.

2. Confirm in writing to GoCardless that you’ve notified your customers

Once you have notified all customers of the change and completed the letter of consent, please return said consent letter to GoCardless via email along with confirmation that you have notified all customers. Please include copies of all notifications sent to the customers informing them of the change.

Please note: Under bank debit scheme requirements, you must notify your customers of the upcoming change to the processor of their payments. We will provide you with a notification template that includes the information you must include in the notice.

We recommend that you notify your customers using the same communication channel(s) as you use for other messages (e.g. newsletters, email, post, etc.) to ensure receipt.

For the Betalingsservice Denmark payment scheme the required customer notice period is no later than 6 working days before the start of the month in which you wish to first charge your customers through GoCardless.

3. Upload your existing customers’ details into your GoCardless account

GoCardless will enable access to the bulk change data import tool.

This is where you obtain the bulk change csv to enter your customers’ details before uploading and submitting them for approval.

4. GoCardless processes the new DDRs

We’ll verify and approve the details that you’ve uploaded and then create new payment agreements (mandates) for your customers on your new GoCardless PBS Number. You’ll receive confirmation from us once this has been completed.

5. Cancel your customers’ previous DDRs

You’ll need to ensure that your customers’ previous DDRs are cancelled. If you’re moving to GoCardless from another Direct Debit provider, they will need to perform this action on your behalf. We recommend that this action is performed on the same date that the new DDRs are created.

Client migration data requirements

COLUMN	DATA	INFORMATION
A, B, C	Customer.given_name & customer.family_name OR customer.company_name	Enter either customer given name + surname OR company name. If your previous provider exported your customers' full names in a single cell per whole name, rather than splitting between given name and family name, you can use the text to columns function in Excel to separate. Example: William & Svensson OR William's Jeans
D	customer.email	A valid email address is required for each customer so that they receive notifications from GoCardless about their payments. If you are planning to send your own notifications to your customers, please speak with your Account Executive. *Example: william@example.com*
E	customer.danish_identity_number	Each customer is required to provide their Danish identity number, usually consisting of 9 characters. Example: 0101701234
F	bank_account.account_holder_name	This is separate to the 'name' entry fields, since account holder name can differ from the individual (e.g., it could include a middle name) or company name. William Svensson
G	bank_account.account_number	A DKK-enabled bank account must be used for Betalingsservice Direct Debit payments. Example: 123456789
H	bank_account.bank_code	Please be aware that the character length of Danish bank codes varies; they are usually either 3 or 4 characters in length. Example: 7000
I	customer.metadata.custom_reference	(Optional) - Use this field to add a custom reference for your customer if required. This will be assigned to your customer within your dashboard and is a searchable field. Example: WIL12251
J	customer.language	You can use this column to specify the language in which you would like your customers to receive GoCardless notifications in. Example: da