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Enable 2-factor authentication

2-factor authentication provides an additional layer of security to your account by requiring you to enter a code generated through an authenticator app or sent to you via SMS, immediately following the successful completion of the standard email+password login step.

Select your preferred method below to view the setup process.

  • Set up authenticator app
  • Set up SMS method

Set up authenticator app

  1. Open your dashboard and click Settings

  2. Select User settings

  3. Scroll to the 2-factor authentication section and click on the button that reads Set up with an authenticator app.

  4. Open the authenticator app that you would like to use, this could be on your phone or on your laptop.

  5. Follow the instructions given by your chosen app:

    1. Scan the QR code, or

    2. Enter the secret key

  6. The app should give you a six-digit code which you need to enter into the provided field, then click Submit.

Once 2-factor authentication is set up, a recovery code will be generated. Keep the code safe, as if you ever have problems using your phone or authenticator app, it will allow you to sign in to your account.

Recommended authenticator apps

You can find a list of our recommended authenticator apps below:

  • Google authenticator  

  • Microsoft authenticator  

  • Twillio Authy

  • 1Password

If you need to transfer your authenticator app to a new device you can follow these guides below:

  • Google authenticator  

  • Microsoft authenticator  

  • Twillio Authy

  • 1Password

Set up SMS method

  1. Open your dashboard and click Settings

  2. Select User settings

  3. Scroll to the 2-factor authentication section and click on the button that reads Set up with my phone.

  4. Enter your mobile phone number in the dialog window and click Submit. This will send an SMS (text message) to your phone with a code.

  5. Enter the code you received and click Submit.

Once 2-factor authentication is set up, a recovery code will be generated. Keep the code safe, as if you ever have problems using your phone or authenticator app, it will allow you to sign in to your account.

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GoCardless Ltd (company registration number 07495895) is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, registration number 597190, for the provision of payment services.





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