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How will I know when a customer’s payment fails?
We find out if a customer’s payment fails from their bank the following working day after the charge date. The status of the payment will update in both our system and your dashboard by 12pm, at which point should a payment fail we will notify you of this via email. You will also be able to view details of all actions and updated statuses relating to your customers and their mandates within the events page of your dashboard.
