- How will I know if I have outstanding verification checks?
- Why do you need to verify me personally if I’m acting on behalf of a charity/non-profit?
- Why do I need to enter the details of all trustees of my charity?
- What bank account can I receive payments into?
- My bank account requires Multiple Signatories & I cannot make the verification payment.
- My organisation has both a company number and a charity number. What shall I do?
If our system cannot verify your personal details (your name, date of birth and personal address) automatically, we will need to check your identity using some supporting documents.
Once you have entered all of your Company details, a small yellow banner may appear at the top of your dashboard:
Click on the link to Add details - this will take you to a secure verification portal where you can upload your supporting documents.
We’re regulated by the Financial Conduct Authority as a payments processor. Strict regulations require us to conduct checks on the merchants we collect payments for - for charities, this includes the account administrator.
We appreciate that the process is quite intensive, especially for registered charities. Security and compliance are a priority for us, and allow us to provide you with a great payments processing system - we really appreciate your cooperation!
For registered charities, we need to collect the names and dates of birth of all registered trustees. This is in line with our regulatory requirements as an FCA regulated payment processing company.
We cross-reference the details entered against the relevant charity register and need to ensure we have all trustees' details before we can complete the verification of your account.
You can connect any bank account that is held in the name of your organisation and able to receive incoming payments. We will ask you to make a small verification payment of £0.01 to verify your account details. Please see our Verifying your Bank Account article for further information.
My bank account has multiple signatories and I can not make the verification payment. What can I do?
We understand that not all charitable organisation are able to make outgoing payments easily. Please email us at firstname.lastname@example.org and we will be able to advise you of the alternative options!