The table below lists the range of statuses that can be applied to a Direct Debit mandate, along with the corresponding description of when that status applies.
The mandate has been created in GoCardless
The mandate is currently being processed in GoCardless. Please note that SEPA, ACH and BECS NZ mandates are only set up when the first payment is due to be processed
|Submitted||The mandate has been submitted to the customer's bank to set up against their bank account|
|Active||The mandate has been successfully set up by the customer’s bank. You can now collect Direct Debit payments against this mandate|
|Failed||The mandate could not be set up. Typically this occurs because the specified bank account does not accept Direct Debit payments or is closed|
|Cancelled||The mandate has been cancelled, either by the customer through their bank or by yourself. The mandate can also automatically be cancelled when the customer’s bank account is closed|
|Transferred||The mandate has been transferred to a different bank account|
No payments were submitted for collection against the mandate. For merchants on our standard package, using the GoCardless shared SUN, their mandates will expire after 5 years of no activity. For merchants on our Plus and Pro packages, using their own SUN, their mandates will expire after 24 months of no activity. As a result, it has expired, is inactive, and no further collections can be taken against it. (Please note, creating a payment in GoCardless does not reset the expiry if its cancelled prior to submission).
|Resubmission requested||A request to resubmit the mandate|
|Reinstated||The mandate has become active again after being cancelled or expiring|
|Replaced||The mandate has been cancelled and replaced by a new mandate|
|Customer approval granted||The mandate required additional approval from the customer (e.g. permission from a second signatory), and that approval has been granted|
|Customer approval skipped||The mandate originally was believed to require additional approval from the customer (e.g. permission from a second signatory), but this was a mistake and secondary approval has been skipped|