Some customers may require more than one person to authorise a Direct Debit mandate to be set up on their bank account.
Customers can select the option that More than one person is required to authorise Direct Debit when they complete the online mandate form.
The customer will receive an email with a paper mandate they can print, sign and upload via a link to complete their Direct Debit authorisation.
The mandate will not be submitted to the customer’s bank until the paper mandate form has been uploaded.
If the customer has not yet completed this set-up you can send them a reminder email. Click here for further information on sending a reminder email to your customer.