Sending a payment/subscription approval reminder

You can send a reminder email to customers who still need to approve a payment or subscription created against a restricted mandate.

You can send a reminder to these customers once 24 hours have passed since the last notification was sent.

How to send a reminder via your dashboard

1. Navigate to the payments page on your dashboard.

2. Locate any payments that have a status of pending customer approval.
   If the customer’s payment you’re looking for isn’t immediately visible, use the filter option at the top to find those pending customer approval.

3. Click on the payment.
   If the customer has received a notification about the required approval action in the past 24 hours, the option to resend will be greyed out - hovering over the Send reminder email link will confirm this.

4. Assuming the option is available, click Send reminder email.

A notification email will automatically be sent to your customer asking them to complete the approval.