In this article you will learn how to cancel a customer's Direct Debit mandate.
View our video walkthrough on how to cancel a customer's mandate via your dashboard, or alternatively scroll down to read the article.
By cancelling a customer's Direct Debit mandate you can no longer create payments for them - they become 'inactive'.
To cancel a customer...
1. Click on the Customers tab
2. Find the customer in your dashboard and click on their name
3. Click the red Cancel button
4. Confirm you wish to cancel the mandate
You will now see that the customer's status has changed from 'Active' to 'Inactive'.
Click here to learn how to remove a customer's record from your dashboard.