Soon, we will introduce single sign-on between the GoCardless and GoCardless for Xero dashboards. For information on how this will affect you, please take a look below.
- We're simplifying the way you sign in to GoCardless for Xero
- Do I need to do anything?
- Why are you doing this?
- What will change?
- What if I can’t log in after the change?
- How do I add new users to my account now?
We're simplifying the way you sign in to GoCardless for Xero
We’re introducing single sign-on between the GoCardless and GoCardless for Xero dashboards. Single sign-on is a feature that enables you to log in to more than one platform using only one set of login details. This means you will no longer have a different set of login details for each platform, and can use one set of login details for both.
At the moment, please continue to login to GoCardless at manage.gocardless.com and login to GoCardless for Xero at xero.gocardless.com. You will be personally notified via email prior to any changes to your login experience.
We’re always aiming to improve the experience of using our service, and since we recently acquired GoCardless for Xero, we want to make the process of using the two dashboards as seamless as possible. Enabling you to have a single login to both dashboards will mean you can switch between them easily, without having to have a second set of login details.
We will roll out single sign-on to all users in a phased manner. This will begin in the next few weeks and will be rolled out to all users gradually. You will be emailed before any changes are made to your account.
Currently you have separate login details for GoCardless and the GoCardless for Xero dashboard. Going forward, you can log in to both GoCardless for Xero and GoCardless using the same GoCardless credentials. You will receive an email confirming that the changes have been applied to your account.
Note for partners that manage other GoCardless for Xero accounts: If you currently have a GoCardless account of your own, then you can use this to log in going forward. You will still be able to access all the accounts of your clients on the GoCardless for Xero dashboard. If you do not currently have a GoCardless account, then a new account with your email address will be created on GoCardless for you. You may just need to reset your password to gain access to the account.
What if I can’t log in after the change?
We expect all users to still be able to login after the change, however, if you are having issues login in, please try the below:
- Reset your password. If you have access to the login email address, then please reset your password to gain access to the account again
- Contact us. If you do not have access to the login email address so you cannot reset the password, please contact us at firstname.lastname@example.org and include “GoCardless for Xero sign in” in the subject line of your email.
How do I add new users to my account now?
All user management will be handled in the GoCardless dashboard.
To change your own login details, or your Two-step sign in (2FA) settings, head to https://manage.gocardless.com/settings.
To manage the team that have access to your account, you will need to go to https://manage.gocardless.com/company/team and here you can add new users or disable any current users.