We may be able to refund payments on your behalf, however, we review this on a case by case basis as refunds are paid directly from our bank account before balancing this out against your pending/collected payments.
If you need high value or high volume of payments refunding we recommend doing this outside of GoCardless. If there are only a few payments you need refunding though and you have sufficient pending payments to cover them then please submit a ticket with the following details:
- Name and email address of the customer(s)
- Payment ID (Begins PM000... you can locate this in the top left-hand corner of the dashboard when viewing an individual payment)
- The amount to be refunded