Providing supporting documents
As a regulated payments processing company, we are required to perform a number of know-your-customer (KYC) and anti-money laundering (AML) checks on all businesses and organisations using our service to collect payments from their clients.
If we are unable to complete your account verification with the information you enter into the online form, we will ask you to provide some supporting information and/or documentation to help us complete any outstanding checks. Our Account Verification team will reach out to you with information on what they require via email if this is the case.
Please note: We do not allow the use of the same document to complete more than one check.
The photo/document must:
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Be clearly legible in its entirety - take care to avoid glare from camera flashes or cutting off part of the document
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Be currently valid i.e. in date (not expired)
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Be signed & dated (where applicable)
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Be in full colour - we cannot accept black & white documents
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Show the full document (i.e. not cropped)
Please note: If it's a photocopy or a scan of the photo/document then it needs to be certified.
The supporting information we ask for will differ from case-to-case. However, our most common requests are as follows:
|
SUPPORTING INFORMATION |
DESCRIPTION |
|---|---|
|
Business description and/or use case |
Further details of what your business or organisation does and what you will be using GoCardless to collect payments for. |
|
Proof of identity |
Confirmation of your (or the Director’s) identity. We will require a valid colour copy of the individual’s passport, drivers licence, or national identity card (where applicable). |
|
Proof of address |
Confirmation of your (or the Director’s) residential address. We will require a recent copy (issued within the last 6 months) of an official document such as a utility or phone bill, or vehicle registration. |
|
Proof of bank account ownership |
Confirmation that your chosen payout bank account is registered in the name of the business that payments are being collected on behalf of. We will require a recent copy (issued within the last 6 months) of a bank statement or online account. |
Please note: We do not allow the use of the same document to complete more than one check.
Select from the options below to view the correct information for where your business is based.