Pausing a subscription

This article will guide you through how to 'pause' a subscription within your dashboard.

Subscriptions can be edited on a customer by customer basis.

There are two ways to ‘pause’ a subscription: 

1. Edit the subscription amount to £0

2. Cancel the existing subscription and set up a new one

1. Edit the subscription amount to £0

By editing the amount to £0 no funds will be collected from the customer but the subscription remains active. When the customer’s payments need to start again you can log in to edit the amount.

• Find the customer in your dashboard and click on their name.
• Click on the customer’s subscription.

• Click the ‘Edit’ button at the top of the page and enter the new amount as £0 > 'Update'.

• The subscription timeline will update to show when the change will come into effect. Note: Any payments that are already pending collection cannot be changed.

• When the customer’s payments need to start again you can log in and edit the subscription amount.

2. Cancel the existing subscription and set up a new one

Cancelling the existing subscription does not cancel the customer’s Direct Debit mandate.

You can remove a customer from one subscription and add them to another subscription. The customer will not have to authorise the change (unless they have a restricted mandate) but they will receive an email notification of the change.

• Find the customer and click on their name.
• Click on the red ‘x’ button next to the subscription to cancel.

• Click the ‘Create’ > ‘Subscription’ button in the top right hand corner.

• Enter the payment details including the remaining number of payments and the new start date > 'Create'.

• You will see that the customer has an active subscription. A record of the cancelled subscription will still be visible. Any processed or pending payments will be visible at the bottom of the page.