This article provides an overview of two-step sign in, how to configure it within your GoCardless account, the recovery process, as well as answers to some of the commonly asked questions.
- What is two-step sign in?
- How to enable two-step sign in on your GoCardless account
- How to disable two-step sign in on your GoCardless account
- How to recover your account
- Frequently asked questions
Two step sign in, also known as Multi Factor Authentication (MFA) or two step verification, enables GoCardless to identify who the user account is by using something you know (your password) and something that you have (either the MFA code from the authenticator app or SMS code we send to your phone).
This enables us to verify it is you who is logging in to your user account and access GoCardless. It is really important that you do not share your account login credentials with anyone and we recommend you take a look at keeping your account secure.
You can enable Two step sign in by logging into your account and accessing your settings page. GoCardless offers either an Authenticator app or SMS option for your two-step sign in method.
The two-step sign in process will reset every 14 calendar days if you select the "Trust device for 14 days" option when entering the verification code. However, if at any point you select the sign out option from the settings menu, you will be required to go through two-step sign in when you next login to GoCardless.
You will need to follow the recovery process outlined in How to disable two-step sign in on your GoCardless account section above.
We recommend that you use the authenticator app as your primary method for two step sign in / Multi Factor Authentication (MFA).
If you can no longer access your GoCardless account at all, please see this guide on initiating recovery.