Anfrage einreichen – Support Center

Anfrage einreichen Silent Cancellation Request

E-Mail Adresse

Betreff

Beschreibung

Geben Sie Details zu Ihrer Anfrage ein. Ein Mitglied unseres Supportteams wird umgehend antworten.

Who are you submitting this request on behalf of? -

To avoid delays, please ensure that the email address used is an administrator email address of the GoCardless account

Please upload proof of the merchant's written authorisation, using the attachment box at the bottom of the page. Please confirm the registered administrator email address of the GoCardless account linked to the silent cancellation request.

This is the account on which subscriptions will be silently cancelled.

Name of Organisation

This should match the name on the GoCardless account.

Do you require a list of the restricted mandates on the account? -

Do you wish to cancel all/setlist of subscriptions: -

Date of Silent Cancellation -

Please confirm the date on which you'd like the subscriptions to be cancelled

Please note that the earliest silent cancellations can be actioned is within 1-2 working days after form submission. We cannot schedule cancellations on weekends or bank holidays.

We do not recreate the recurring payments following the silent cancellation. You will need to recreate those separately. Please tick this box as an acknowledgement

Should you fail to cancel any payments created by the subscription, they will be submitted to the customer’s bank for processing as normal. If you are happy for the silent cancellation to be actioned, please confirm below:

I am happy for GoCardless to action this silent cancellation on the GoCardless account. I am aware that if payments created by the subscription are not cancelled, the payment will be submitted to the payer’s bank for collection. GoCardless will not take responsibility for those collected payments.

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Silent Cancellation Request

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