Envoyer une demande

Soumettre une demande Login form

Adresse e-mail

Sujet

Description

Saisissez les détails de votre demande. Un membre de notre équipe d’assistance répondra dans les plus brefs délais.

Je reconnais que ce formulaire est conçu uniquement pour les entreprises qui collectent des fonds par l'intermédiaire de GoCardless.

Si vous payez à une organisation qui collecte des fonds via GoCardless, veuillez ne pas utiliser le formulaire ci-dessus. Au lieu de cela, veuillez suivre les conseils disponibles sur notre page d'aide aux payeurs. https://payersupport.gocardless.com/

What do you need help with? -

Please tell us how we can assist you with accessing your account.

What are the last two digits of the bank account number we currently pay out to?

What is the date of the last payout we made to you?

The amount of the last payout we made to you

After the form is completed and submitted, you will receive an auto-reply from GoCardless confirming that we received your request. Please note that you need to reply to that email in order to verify your identify.

Please note, we cannot disable MFA on your account if you don't respond to our auto-reply email.

Email address associated with your GoCardless account.

If you do not know the email address associated with your GoCardless account, please add the name of the Company/GoCardless account instead.

The full name of the new account administrator and the email address you would like to use.

A colour copy of ID (e.g. driving licence or passport) for the new account administrator. Scroll down to attach the document.

We need this document to verify the identity of the new administrator. Note that we cannot proceed further without this document. Please scroll down and add the document.

A colour copy of ID for an existing director/trustee

We need this document to verify the identity of the new administrator. Note that we cannot proceed further without this document. Please scroll down and add the document.

A bank statement issued within the last three months for the bank account receiving the funds

We need this document to verify the identity of the new administrator. Note that we cannot proceed further without this document. Please scroll down and add the document.

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